"Service with a smile is no longer just a catchy slogan, Japanese railway staff are now required to check their chirpiness every morning. Keihin Electric Railway has introduced a "Smile Scan" system at 14 of its railway stations, and staff are being asked to double check their grins at the door. They sit down in front of a computer with nothing more than a web cam, log in, and the system then judges just how well they make or fake a smile. The system also gives feedback such as "Your smile is getting better" or even just "Smile like you're happy!"
(Yahoo News, 23 July) RD
The Glasgow & Edinburgh Branches Blog. Towards a better understanding of the world, in order to change it.
Subscribe to:
Post Comments (Atom)
-
Paternalism is a common attitude among well-meaning social reformers. Stemming from the root pater, or father, paternalism implies a patria...
No comments:
Post a Comment