"Service with a smile is no longer just a catchy slogan, Japanese railway staff are now required to check their chirpiness every morning. Keihin Electric Railway has introduced a "Smile Scan" system at 14 of its railway stations, and staff are being asked to double check their grins at the door. They sit down in front of a computer with nothing more than a web cam, log in, and the system then judges just how well they make or fake a smile. The system also gives feedback such as "Your smile is getting better" or even just "Smile like you're happy!"
(Yahoo News, 23 July) RD
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