While investment bankers collect hundreds of thousands of pounds each year in salary and bonuses, front-line branch staff are more modestly paid, with starting salaries typically around £14,000 a year.
One Lloyds insider said: “It’s always the people on the ground who suffer. You could earn more working in Asda..."
Cashiers at the high street lender earn commission by referring clients to sales staff, who talk them through the options for mortgages, savings accounts and other products. But the bank has not only cut the commission from £2 to 60 pence as part of a clampdown on costs, and it has increased the target for each cashier from 72 referrals every three months to 77.
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