"this is an announcement..."

Angry Edinburgh call centre staff have hit out after being told by bosses they were getting the sack - over speaker phone. Up to 200 workers at Sykes (Europe) offices in Calder Road were told that they had 90 days to find new jobs after a major account was lost to a rival firm.

Workers said they were told there would be no further employment opportunities at Sykes unless they spoke a second language. After the call ended on the speaker phone one of the team leaders just said 'right, go back to your desks and log in'. The worker added: "We have been told that there are no other opportunities unless you speak German or Italian."

One worker said: "We were packed into a conference room, about 80 of us, and the account manager for O2 came on the speaker phone to explain that a firm in Ireland had come in to do the work cheaper and we would have 90 days before the contract was ended...People were really shocked because we were never told losing the account was a possibility and we are mostly on permanent contracts but they were also really annoyed that they didn't tell us face to face"

Caring capitalism at work.