The volume of misery for NHS patients continues, but the suffering in some cases is difficult to comprehend. 'A frail 81-year-old woman lay on the floor for 11 hours overnight before an ambulance arrived. Her son David Cunningham said his sister called 999 at 9.07pm on Monday, then rang back several times for updates. He said the family were told it was going to be two hours, then four hours, then six hours. Mr Cunningham, 56, said he heard that ambulances carrying patients were "stacked up" at the hospital.' (Daily Express, 5 January) A spokesman for South Central Ambulance Service apologised and blamed "the sheer volume of calls". RD
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